Terms of service

TERMS OF SERVICE
Last updated: November 12, 2026

OVERVIEW
This website is operated by PawWings ("we," "us," "our"). By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), along with our Refund Policy, Shipping Policy and Privacy Policy, which are incorporated by reference. These Terms apply to all users of the site, including browsers, customers and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all of these Terms, you may not access the website or use any of our services.

1. ELIGIBILITY
By agreeing to these Terms, you confirm that you are at least the age of majority in your province, state or country of residence, or that you have given consent for any minor dependents to use this site under your supervision. You may not use our products or site for any illegal or unauthorized purpose.

2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time. Payment information is encrypted and processed securely through our payment providers; we do not store full card details. You agree not to reproduce, duplicate, copy, sell or exploit any portion of the site, its content or its products without our express written permission.

3. PRODUCTS AND DESCRIPTIONS
We make every effort to display our products, colors and features as accurately as possible.
- Product photos, videos and promotional content are for illustration. Some marketing images and videos are digitally created or enhanced to show the product concept. Actual appearance, size, brightness and projection may vary depending on the environment, surface, lighting conditions and your pet's size.
- PawWings projections are designed for low-light and nighttime use. Visibility is reduced in daylight or brightly lit areas.
- The projection appearance depends on the ground surface. It shows best on flat, light-colored surfaces such as snow, pavement or concrete, and less clearly on grass, gravel or dark surfaces.
- We reserve the right to modify or discontinue any product, design or variant at any time without notice.

4. PRICING AND PAYMENT
All prices are listed in Canadian dollars (CAD) unless otherwise stated and are subject to change without notice. We reserve the right to correct pricing errors at any time, including after an order has been submitted. If an item is listed at an incorrect price, we may cancel the order and issue a full refund.
Bundle discounts and promotions apply only as described at the time of purchase, cannot be combined unless stated, and may end at any time.

5. ORDERS AND ACCEPTANCE
Your order is an offer to purchase. We reserve the right to refuse or cancel any order, including orders that appear to be placed by resellers, contain errors, or are flagged for potential fraud. If we cancel an order after payment, we will issue a full refund to the original payment method.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete and accurate purchase and account information, including your email address and shipping address, so we can complete your transaction and contact you as needed. We are not responsible for delays or losses caused by inaccurate information provided by you.

7. SHIPPING AND DELIVERY
Shipping times and conditions are described in our Shipping Policy. Delivery estimates are not guaranteed. Risk of loss passes to you once the carrier marks your order as delivered to the address you provided.

8. RETURNS, REFUNDS AND DISPUTES
Returns and refunds are governed by our Refund Policy. If you have any problem with your order, you agree to contact us first at haajarshab@gmail.com and give us a reasonable opportunity (at least 5 business days) to resolve the issue before initiating a payment dispute or chargeback with your bank or card provider. We will provide order details, tracking information and correspondence to your payment provider in response to any dispute.

9. PRODUCT USE AND SAFETY
By purchasing a PawWings product, you agree to use it responsibly and as intended:
- Always supervise your pet while it is wearing the product.
- Do not leave the product on an unattended pet, or on a pet that is crated, tied up or sleeping.
- Make sure the collar or attachment fits properly. You should be able to fit two fingers between the collar and your pet's neck.
- Do not allow pets to chew, bite or swallow the product or any of its parts. Remove it immediately if damaged.
- Do not shine the light directly into human or animal eyes.
- Charge only with a compatible USB-C cable and power source. Do not charge the product while it is on your pet. Do not leave it charging unattended for extended periods.
- Keep the product away from fire, extreme heat and prolonged submersion in water.
- The product is not a toy and is not intended for children.
- PawWings is a visibility and novelty accessory. It does not replace proper leash control, reflective gear, or safe walking practices near traffic.
We are not responsible for injury, loss or damage resulting from misuse, failure to follow these guidelines, or use of the product in a way it was not intended.

10. USER COMMENTS, REVIEWS AND SUBMISSIONS
If you send us comments, reviews, photos, videos or other submissions, you grant us a non-exclusive, royalty-free, perpetual right to use, edit, publish and display them in any medium, including on our website and social media, without compensation. You confirm that your submissions do not violate the rights of any third party and do not contain unlawful, offensive or misleading content.

11. INTELLECTUAL PROPERTY
All content on this site, including the PawWings name, logo, product designs, text, graphics, images, videos and software, is our property or the property of our licensors and is protected by copyright and trademark laws. You may not use any of it without our prior written permission.

12. THIRD-PARTY LINKS AND SERVICES
Our site may contain links to third-party websites or use third-party tools (such as payment processors, shipping carriers and analytics). We are not responsible for the content, policies or practices of any third party.

13. PROHIBITED USES
You may not use the site or its content to: commit or encourage unlawful acts; infringe on our or others' intellectual property; harass, abuse or harm others; submit false or misleading information; upload viruses or malicious code; collect personal information of others; engage in fraudulent purchases or chargeback abuse; or interfere with the security of the site. We may terminate your use of the site for violating any prohibited use.

14. DISCLAIMER OF WARRANTIES
Except as expressly stated in our Refund Policy, our products and services are provided "as is" and "as available" without warranties of any kind, either express or implied, to the fullest extent permitted by law. We do not guarantee that the site will be uninterrupted, timely, secure or error-free.

15. LIMITATION OF LIABILITY
To the fullest extent permitted by law, PawWings and its owners, employees, suppliers and partners shall not be liable for any indirect, incidental, special, punitive or consequential damages arising from your use of the site or any product. Our total liability for any claim relating to a product shall not exceed the amount you paid for that product.

16. INDEMNIFICATION
You agree to indemnify and hold harmless PawWings and its owners, partners and suppliers from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or the rights of a third party.

17. SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be enforced to the maximum extent permitted, and the remaining provisions shall remain in full effect.

18. YOUR CONSUMER RIGHTS
Nothing in these Terms limits or excludes any rights you have under the consumer protection laws of your province, state or country that cannot be waived by agreement.

19. GOVERNING LAW
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

20. CHANGES TO THESE TERMS
We may update these Terms at any time by posting changes on this page. Your continued use of the site after changes are posted means you accept those changes. The version in effect at the time of your purchase applies to your order.

21. CONTACT INFORMATION
Questions about these Terms can be sent to:
PawWings
Email: haajarshab@gmail.com